Wideum is a remote video assistance platform focused on industrial and field service contexts. Their software enables frontline workers, technicians, inspectors and others, to connect with remote experts via live video, augmented reality guidance and real time translation. Based in Barcelona, Wideum supports usage on smartphones, tablets, PCs and smart glasses, making it flexible for a variety of use cases. Their mission is to boost productivity, reduce downtime and help companies digitise their field operations by empowering on site workers with expert support and step by step AR guidance.
Live remote video assistance
On-site workers stream video to remote experts, who guide them in real time.
Augmented reality overlays
Experts can draw, annotate or overlay AR graphics such as arrows or instructions on the live video feed.
Simultaneous voice translation
Supports 44 languages for real time speech translation, audio and subtitles, breaking down communication barriers.
Text translation
Text based translation alongside voice, useful for chat or written instructions.
Smart glasses support
Compatible with smart glasses, enabling hands free guidance while workers keep their hands on the job.
Step by step guidance and workflows
Supports structured procedures, guiding workers through inspections, maintenance or assembly tasks with visual and textual cues.
Secure chat platform for helpdesk
A B2B chat solution for helpdesks, integrating with remote support workflows.
Deep system integration
Integrates with CRM and ERP systems via API and single sign-on, fitting into larger enterprise workflows.
Flexible deployment
Available in the cloud or on premises, depending on security or compliance needs.
High security standards
ISO 27001 certified for information security.
Session traceability
All interactions, video and annotations, can be recorded or logged, giving traceability for quality, training or auditing.
Field service and maintenance
Technicians on site use Wideum to get remote expert assistance during inspections, fault finding or maintenance tasks.
After sales support
Customer service teams support clients remotely, reducing the need to send engineers physically for basic diagnostics or instructions.
Quality assurance and inspection
Inspectors or auditors on the ground are guided by remote specialists, ensuring inspections follow exact procedures and standards.
Onboarding and training of technicians
New field workers are trained remotely by experts using AR annotations and guided workflows, helping them learn complex tasks safely.
Multilingual and global teams
Real time translation helps remote experts communicate with frontline workers in different languages across international operations.
Equipment assembly and commissioning
During commissioning of new machines or installations, remote engineers assist local teams via AR and video to ensure correct setup.
Remote knowledge transfer
Senior or expert staff share their know-how through live sessions, reducing dependency on travel and making expert knowledge more scalable.
Industrial companies
Manufacturers, utilities and other heavy industries that rely on field technicians for service and repair.
Field service organisations
Service operations teams that need to support remote technicians or reduce travel costs.
Quality and inspection teams
Companies that require inspectors to follow rigorous procedures and want remote oversight.
Training and L&D managers
Learning teams that want to train field workers in situ, with remote coaches guiding them via AR.
Multinational enterprises
Organisations with a global workforce who benefit from real time voice and text translation across languages.
Senior engineers and experts
Specialists who want to remotely support or mentor more junior staff without needing to travel to every site.
Companies with a smart glasses strategy
Businesses already using, or planning to use, AR smart glasses for frontline workers.
Organisational and strategy readiness
- Define clear use cases, maintenance, inspection, remote support, training, after sales or audits
- Confirm leadership buy-in, budget, hardware investment and policy support
- Map expected benefits, downtime reduction, travel savings, faster response time, compliance and knowledge transfer
Technical and infrastructure requirements
- Ensure availability of compatible devices, industrial grade smart glasses, or smartphones and tablets for field workers
- Confirm network connectivity or decide on an offline or low bandwidth fallback for remote sites
- Plan for secure hosting, cloud or on premise depending on data sensitivity, since Wideum supports both
- Verify integration requirements, CRM, ERP, CMMS, ticketing or asset databases, via Wideum's APIs and SSO
Deployment and onboarding
- Trial with a pilot site or small team before company wide rollout
- Provide onboarding and training for field operators and remote expert staff on smart glasses, video calls, AR annotations and session recordings
- Set up workflows for when to call remote support, who gets notified, and how to log or report tasks
- Establish data privacy, security and compliance procedures, encryption, session logging and access controls
Operational support and scalability
- Plan for record keeping and integration, session logs, maintenance reports and reporting to ERP, CMMS or CRM
- Schedule periodic reviews to assess downtime reductions, travel savings, response times and quality improvements
- Plan for scaling, additional users, devices, multiple sites and multilingual support as needed
