TeamViewer's assisted reality offering is built around AR powered remote support and workflow tools, designed for field service, manufacturing, inspections and frontline operations. Their AR platform comes in two main forms: TeamViewer Assist AR, formerly TeamViewer Pilot, focused on remote support, where experts can see what a field worker sees via mobile device or smart glasses and guide them using visual annotations in real time; and TeamViewer Frontline, a more extensive connected worker AR platform that supports structured workflows, inspection and checklists, assembly, order picking, training and remote assistance. These platforms are enterprise grade, designed to be scalable and to integrate with back end systems including ERP, WMS and FSM.
Remote video and AR annotations
Remote experts view a live camera feed from the field worker's device or smart glasses and add arrows, text, 3D markers and drawing overlays on the real world.
3D object tracking
Annotations stick to real world objects even if the camera moves, making instructions clearer.
Text recognition
Reads printed characters on machines or equipment, enabling copying and pasting of serial numbers or labels during support.
Live captions and translation
Translated live captions transcribe and translate speech in real time, helpful for multinational teams or noisy environments.
Secure, recorded sessions
Sessions are encrypted with AES-256 and can be recorded for training or compliance.
Workflow and task management
Frontline lets you define AR based workflows, step by step visual instructions, checklists and media tied to tasks.
User and task management
Supervisors manage users, monitor progress, create reports and audit AR sessions.
Device agnostic
Works on smart glasses such as RealWear, Vuzix and Epson, and on mobile devices.
Enterprise system integration
Frontline integrates with ERP, WMS, PLM and field service management systems.
On premises or cloud
Supports both deployment models, depending on enterprise preference.
Scalable, modular architecture
Designed for enterprise rollouts, with modular AR apps for picking, make, inspect, assist and upskill.
Remote maintenance and repair
Field technicians get remote expert guidance when fixing machinery or diagnosing faults, reducing downtime.
Quality inspection
Technicians follow AR guided checklists, record their work and collaborate with remote QA experts.
Order picking and logistics
In warehouses, workers use AR powered vision picking to pick items more accurately and efficiently.
Assembly and production
AR guided instructions help workers assemble parts, reducing errors and improving speed.
Onboarding and training
New or less experienced workers are trained with AR workflows, with senior staff guiding them remotely.
Preventative maintenance
Using AR instruction to perform maintenance tasks without needing frequent expert travel.
Real time expert support
Remote AR calls help frontline workers troubleshoot or validate tasks in real time.
Knowledge transfer
Record AR sessions for later training, or build a library of how to knowledge for complex tasks.
Manufacturing and industrial companies
Businesses with complex machinery, assembly lines or inspection tasks.
Field service organisations
Service teams that need remote expert support to troubleshoot or repair equipment on site.
Logistics and warehousing
Companies with warehouse operations that can benefit from AR guided picking or inventory workflows.
Quality assurance and inspection teams
QA managers who want to improve accuracy, record inspections and audit processes.
Training and L&D teams
Learning teams wanting to deliver hands on, experiential training remotely with expert guidance.
Global and distributed teams
Teams spread across geographies, where AR support and live translation help break down distance and language barriers.
Operations and maintenance managers
Managers who want to reduce machine downtime, increase first time fix rates and optimise support operations.
Security, deployment and integration
- Confirm data residency and storage requirements
- Decide between cloud and on premise deployment
- Review integration with existing systems, such as ERP, CRM, CMMS, EAM, LMS, ticketing or job management
Network, devices and capabilities
- Check offline or low bandwidth capability and VPN support
- Confirm supported smart glasses, mobiles and tablets
- Review core platform capabilities, live translation, AR anchoring and annotations, and multi participant sessions and recordings
Branding, users and licensing
- Plan branding and customisation, logo, colour scheme and UI
- Set up group or department level permissions, and usage tracking and audit logs
- Confirm user versus device licensing and any optional add on features
