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Frontline Training AR Guidance Remote Expert

Altoura

Vendor: Altoura

Overview

Altoura is an AI powered workforce platform that brings VR training, AR guided procedures, remote expert support, content creation and equipment intelligence together in one place. Enterprises use it to prepare workers for complex tasks, support them during live operations, and capture what experienced staff already know before it walks out the door. It goes well beyond VR training on its own, connecting learning, on the job guidance, expert collaboration and equipment knowledge into a single enterprise ready environment.

Product overview

Creator Studio

No-code and AI-assisted authoring that turns SOPs, manuals and videos into structured training and work instructions, no developer needed.

VR, AR and web delivery

The same content plays out as high-fidelity VR simulation, AR overlays on real equipment, or browser-based eLearning, matched to the task at hand.

Frontline Procedures

Step-by-step digital work instructions and AR overlays that guide workers through complex tasks at the point of execution.

Remote Expert

Two-way calling with live view sharing and spatial annotations, so scarce specialists can support distributed teams without travelling.

EquipmentIQ

Structures manuals, diagrams, SOPs and expert know-how into an equipment-specific knowledge model that grounds AI answers in real source material.

Practice and assessment modes

Guided, semi-guided, practice and assessment delivery, with visual supports in practice mode and step-level competency checks in assessment mode.

Analytics and continuous improvement

Tracks completion, step-level performance, error patterns and procedure adherence, moving beyond simple completion metrics.

Enterprise and Microsoft-native

ISO 27001 certified with SSO, RBAC and encryption, built to align with Azure OpenAI, Teams, Dynamics 365 and existing Microsoft governance.

Skills training and speed to competency

Workers rehearse complex or high-risk procedures on a virtual version of the real equipment before ever touching the live machine.

Safety and hazard awareness

Site-specific hazard training built from 360° capture or simulation, letting workers build situational awareness before entering the real environment.

On the job guidance

Digital work instructions and AR support delivered at the point of need, reducing variation and improving adherence to approved procedures.

Remote expert support

Specialists support workers using live view sharing and spatial annotation, cutting travel, downtime and escalation delays.

Dynamics 365 Guides migration

A Microsoft-native path for organisations affected by the retirement of Dynamics 365 Guides and Remote Assist, migrating existing content while expanding device and AI support.

Knowledge capture and retention

Turns expert knowledge into structured training, guided procedures and troubleshooting paths before it's lost to retirement or turnover.

Maintenance and troubleshooting

Equipment troubleshooting, fault diagnosis and guided repair grounded in the asset's actual documentation and known failure modes via EquipmentIQ.

Education

Institutions building practical, hands-on training without the cost or risk of physical equipment.

Healthcare

Clinical and operational teams needing consistent, repeatable procedure training.

Manufacturing

Production and maintenance teams working across complex, safety-critical equipment.

Retail

Distributed staff needing consistent onboarding and procedure training across many sites.

Construction

Site teams needing safety and procedure training before work begins on location.

Defence

Organisations with high-consequence tasks that demand rehearsal before live execution.

Health & Safety

Teams focused on reducing incidents through better hazard awareness and procedure adherence.

Defining the starting point

  • Which business outcome matters most: safety, competency, uptime, quality, compliance or knowledge retention
  • Which workforce groups have the greatest performance or readiness gap
  • Which procedures are high-risk, high-cost or difficult to train today

Content and delivery

  • Which existing SOPs, manuals, videos and 3D assets are already available to build from
  • Which workflows suit VR, AR, web or a blended delivery model
  • Which devices are appropriate for each environment and worker role

Deployment and governance

  • Whether deployment should be Altoura-hosted or run on the customer's own tenant
  • Integration requirements for Microsoft Entra ID, LMS platforms, Teams and enterprise security
  • Governance for content approval, versioning and ongoing improvement

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