Acty is a remote assistance platform built around augmented reality, primarily for industrial, field service and educational settings. It enables experts to guide technicians or students in real time via live video, AR annotations and shared visuals, all without being physically present. Acty also supports step by step AR work instructions, which overlay digital guidance, such as 3D arrows, checklists and diagrams, on physical equipment. There is also an AI powered document assistant, Sophia, that can search and parse technical PDF manuals, helping users find relevant information during a support session. Acty works across a wide range of devices, from smartphones and tablets to smart glasses such as RealWear, Vuzix and Epson, making it flexible for different types of field or classroom deployment.
AR remote video support
Real time video calls with AR drawing, annotations, pointers and freeze frame to guide technicians.
Work instructions and procedural overlays
Step by step digital instructions overlaid on real world machinery to guide maintenance or inspections.
AI document consultation
The Sophia AI assistant helps users query manuals or technical PDFs in real time, with direct links to relevant sections.
Real time voice translation
Supports live voice translation across 120 or more languages, helping experts and field staff collaborate globally.
Smart glasses support
Full support for smart AR glasses such as RealWear Navigator, Vuzix Blade and Epson, enabling hands free guidance.
Multiplatform clients
Available on Windows, macOS, iOS, Android, smart glasses and web.
Session recording and traceability
Capture photos, video and annotations during remote sessions for training, auditing or compliance.
Queueing and expert management
Support for queuing, assigning experts and organising sessions.
QR code and location based calls
Use QR codes or GPS tagging to quickly associate support calls with specific machines or locations.
Reports and analytics
Generate PDF reports of support sessions, and use dashboards to track usage, satisfaction and performance.
AR drawing tools
Experts can draw shapes, arrows, pointers or highlight parts in the remote technician's view.
Field service and technical support
Technicians on site get real time expert help for machine maintenance, troubleshooting and fault diagnosis.
Industrial inspections and audits
Remote experts guide inspection teams through audits or compliance checks using AR annotations.
On the job training
Junior or newly onboarded technicians are trained hands free using smart glasses with live guidance and AR work instructions.
Preventive maintenance
Use AR overlays to guide technicians through regular maintenance checklists, reducing errors and downtime.
Educational and vocational training
In technical schools and universities, instructors remotely supervise students with AR guidance and step by step procedures.
Knowledge transfer and expertise sharing
Experts assist less experienced staff or share best practices, even across geographic barriers.
Global and multilingual teams
Live voice translation is especially helpful for supporting technicians or teams across different countries.
Smart glasses deployment
Use with AR glasses to enable fully hands free guidance in challenging or hazardous environments.
Industrial and manufacturing companies
Organisations with machinery, plants or complex equipment that need remote maintenance, service or inspections.
Field service teams
Field technicians who require real time expert assistance to troubleshoot or repair equipment on site.
HSE and quality assurance teams
Those responsible for compliance, inspections, audits or standardised work procedures.
Technical training providers and vocational schools
Educational institutions that teach technical skills or industrial practice and want to use AR to modernise labs.
Global and multinational organisations
Companies with distributed service teams across different countries, helped by Acty's translation and remote expert features.
Companies with smart glasses
Businesses that already use, or plan to use, AR smart glasses for their workforce.
Operations and maintenance management
Managers looking to reduce downtime, improve first time fix rates, and document support and maintenance processes.
Security, deployment and integration
- Confirm data residency and storage requirements
- Decide between cloud and on-premise deployment
- Review integration with existing systems, such as ERP, CRM, CMMS, EAM, LMS, ticketing or job management
Network, devices and capabilities
- Check offline or low bandwidth capability and VPN support
- Confirm supported smart glasses, mobiles and tablets
- Review core platform capabilities, live translation, AR anchoring and annotations, and multi-participant sessions and recordings
Branding, users and licensing
- Plan branding and customisation, logo, colour scheme and UI
- Set up group or department level permissions, and usage tracking and audit logs
- Confirm user versus device licensing and any optional add-on features
