frontline.io is an enterprise AI powered XR platform redefining how industrial teams train, support and maintain complex machinery. By merging AR, VR and MR with digital twin technology, frontline.io transforms static knowledge into immersive, interactive experiences that boost efficiency and uptime across the equipment lifecycle. Trusted by global manufacturers, the no code platform enables teams to create and deploy unified workflows across any device, from smartphones and PCs to AR and VR headsets, ensuring seamless performance wherever work happens.
Digital twin generation
Turn 3D CAD models into interactive twins your customer can zoom, rotate and take apart, ready to build training and maintenance around.
AI assistant
Convert PDFs into guided workflows, translate instructions and speed up content creation for both authors and end users.
Interactive parts catalogue
A 3D catalogue tied to the digital twin, with metadata and spare parts information built in.
Interactive flows and procedures
Build step by step flows visually with drag and drop, with animations that highlight each operation on the twin.
Remote visual assist
Real time AR support with annotations, video and shared views, overlaid on the equipment to cut travel and resolve issues faster.
Immersive training room
Trainees and instructors meet around a shared twin in VR, AR, MR or the browser, with no physical kit required.
Real time analytics
Track steps taken, decisions made and feedback given, with integration into BI and AI systems for deeper analysis.
Animation builder
Build animations within flows, such as part movements or highlighting, to make instructions clearer.
Cross platform compatibility
Works across HoloLens, Magic Leap, HMS Singray G2, Apple Vision Pro, Meta Quest and wired VR headsets.
Security and access control
Role based user management keeps the right procedures and data with the right people. SOC 2 Type II certified.
Integration and knowledge management
Procedures can be delivered via QR codes, web links, or integrated into LMS or CRM systems.
Industrial training
Train technicians to assemble, maintain and troubleshoot complex machinery on a digital twin, and onboard new staff in a virtual environment that lowers risk.
Field support and maintenance
Remote experts guide on-site workers through repairs via AR, with interactive flows that keep every step to procedure.
Parts identification and inventory
The 3D catalogue makes spare parts easy to find and order, so parts data never holds up a repair.
Process verification and compliance
Standardise how tasks are done, then record each run to prove compliance and spot where mistakes recur.
Analytics and continuous improvement
Use data from training sessions and support calls to identify bottlenecks and feed insights into BI or AI tools.
Product marketing and showroom use
Show machines in 3D and let clients explore configurations and variants without shipping a physical prototype.
Manufacturers of complex machinery
OEMs who need to train users and service technicians on the equipment they build.
Field service and maintenance crews
Distributed engineers who need reliable remote guidance for repairs.
Training departments
Teams who want to scale training without relying on physical machines or travel.
Operations and process improvement teams
Managers focused on cutting errors and understanding how tasks are really done in the field.
Technical support organisations
Support centres running remote sessions via AR or MR to help frontline engineers fix issues faster.
Sales and marketing teams
Industrial companies showcasing machines to clients using digital twin models instead of physical demos.
Enterprises seeking cost and efficiency gains
Businesses wanting to reduce training costs, cut travel, and lower downtime through better remote guidance.
Technical preparation and platform setup
- Confirm device compatibility across AR glasses, tablets, phones and desktop, and verify network reliability for live sessions
- Validate supported file formats for 3D models and work instructions, and ensure the latest app is installed on all devices
- Set up the workspace and user groups for admins, trainers and engineers, and assign permissions for creating and editing procedures
- Configure single sign-on if required, and agree naming conventions for instructions, devices and teams
Operational integration and content creation
- Map existing maintenance workflows to the platform and upload current manuals, PDFs, videos and 3D models
- Configure IoT or system integrations, such as PLM, MES or ERP, if applicable
- Build step by step work instructions with images, safety warnings and branching logic, then validate with subject matter experts
- Test procedures on real equipment before rollout
Field team readiness and collaboration
- Train technicians on accessing workflows and provide onboarding for remote support features such as annotation and screen share
- Establish field usage policies, offline mode and battery management, and set expectations for documentation
- Test remote support end to end with small internal teams, and configure escalation pathways for complex incidents
Operational support and improvement
- Assign an administrator responsible for the device fleet and licences, and maintain battery cycles and firmware updates
- Document troubleshooting flows and set up analytics dashboards for monitoring performance
- Analyse completion metrics and call logs, collect feedback, and plan quarterly optimisation sessions
